VeeBill handled the complete medical billing process such as submitting and following up on claims to insurance companies for a large medical billing company based in the US, improving productivity and reducing billing costs by 30% with error rates below 1%.
The Client View
Now-a-days most of the medical billing companies were considering outsourcing a few of their medical billing functions like Patient Demographics and Charge Entry.
The Industry Challenge
VeeBill was initially approached by the company to take care of their patient demographics and charge entry functions and our client requirement records helped us to move to the next level.
Since the client was a first-time outsourcer, his main concern was quality. The client's existing billing team had an error rate of more than 5 %. VeeBill team had to work within an error rate of 1%, despite having minimal training, this was a huge challenge, since the team had to be trained on the best customized software and the methodology used by the onshore team.
Case Study Solution
We started with one full time employee to take care of patient demographics and charge entry for about 7-8 files per month. Within the second month, we were processing 150 files with error rates that were below 2%.
To ensure a smooth transition of operations from onshore to offshore, we made sure that we replicated the entire existing onshore process without any alterations.
To ensure that quality was not compromised, a quality assurance team with more than 3 years of experience in Payment Posting audited all the processed files and charge sheets.
The Reporting Summary
We regularly sent daily status reports highlighting the number of files has been processed & files in processing and reasons for delays (if any) and we also sent consolidated monthly reports in the following format:
- Payment posting and denials reports
- Revenue status reports for payments
- Feedback implementation reports
The Case Study Results
The client was so satisfied with the results and he decided to outsource the rest of his medical billing processes to us, which included Patient Demographics, Charge Entry, Payment Posting, Insurance Calling and Patient Calling functions.
We are now working on complete medical billing services of the client and we currently process over a million files monthly, and our error rates are less than 1%.
Outsource your Medical Billing Services to VeeBill
If you are looking for medical billing outsourcing partner, contact us for more information or simply fill in the inquiry form and our support team will contact you soon. Don't have time to fill out the form ask your queries in chat support and we will facilitate the outsourcing process by answering your queries, assisting smooth flow of information and catering to all your medical billing requirements.
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Medical Billing Services Case Study