1.What kind of processes can I look to outsource?
Ans: We provide differentiated services covering entire spectrum of Healthcare and Revenue cycle Management. If you are a Physician group, Hospital or Medical billing company trying to reduce your denial ratio and improve your collection percentage.
Vee will help you in increasing the revenue turn over significantly and simultaneously reduce your AR buckets.
2.What do I stand to gain by doing so?
Ans: Vee guarantees you enhanced revenue and reduce AR days once you outsource your receivables to us. Moreover outsourcing gives you capability to reduce your onshore cost and minimal demand on your time. It will help you mirror the changes in your business and helps you to concentrate more on your existing and future clients. Vee guarantees you improved quality and significant reduce in costs.
3.Will I lose control on these processes?
Ans: Vee has a transparent work flow which will be just an extension of the onshore business with a strong onsite business development/client services management team. Reporting structure which is modeled in accordance with the SLA's with proactiveness which will keep you up to date and full control over your process.
4.How secure is my data?
Ans: Vee is an ISO 27001:2005 certified organization which ensures maximum security with the use of OCTAVE which is the best universal standard with 131 controls points which helps keeping the client data secured from others.
5.Will Service delivery deteriorate, if I outsource?
Ans: On the contrary, you will have the services even more enhanced from your current situation, post outsourcing. Vee is filled with graduates and post graduates who are very knowledged about the field and its frequent updates with an ISO 9001:2000 certified; usage of six sigma methodology.
6.What does it take to outsource my process?
Ans: With Vee you will find the easiest way of transitioning any kind of process, for smaller business we will have the whole process transitioned within couple of week's time span and for larger/Complex business we will have a manager visit onsite and transition the whole process across within a span of few months with delegating the process manuals and few web based training session and SLA's are derived in accordance with the client Requirements.
7.Do I have to change my software?
Ans: Not at all, Vee has very good knowledge with most of the software's which are used for revenue cycle management such as Next Gen, GE Centricity, Medisoft, Medical Manager, Docutap etc. even if there is a new software used for your particular RCM, then the team can go over the training with one of the experts in the same and start the process within days.
8.How is continuity of service ensured?
Ans: Vee has multiple facilities within India and also in US, so if there are to be any problem Vee can easily manage the work within the different locations and have your process worked without any flaws.
9.What size of business do you deal with?
Ans: Size of the business doesn't matter when it comes to Vee, Currently we are handling all kind of business from $500,000.00 billing per month to nearly $8,000,000.00 billing per month.
10.How is the quality in Vee?
Ans: Vee has the best team in the industry and Quality is the reason why more clients choose Vee. There are instances where clients have referred other providers to Vee just for the best quality available that is being provided.
11.How do you handle Customer complaints?
Ans: Any complaint or grievance email that is received from the client is treated at high priority and Corrective Action & Preventive Action (CAPA) is placed according to ISO 9001:2000 standards and training is provided not only to the concerned person who committed the error, but across to the whole team.
12.Do you have a PMS and EMR
Ans: Yes, Encite for PMS and Encite Solutions for EHR which provides you a paper free environment and helps you in increasing the flow of revenue.
13.What is your support on ICD10 and HIPPA 5010
Ans: Vee is aware that implementation is going to be a major impact on the revenue management for the clients, the Coders and billers are already under preparation for implementation of ICD 10 and HIPPA 5010.
14.Do you have certified billers and coders
Ans: Vee has the best in industry that are certified by AAPC and AAHAM. We have coders who are certified in both Physician Coding (CPC-P) and Facilities (CPC-H). Billers are certified in both CPAT & CCAT by AAHAM.
15.What is the learning curve for any new business
Ans: Vee is clearly aware of the nuances of any process and the learning curve for any new business is less than 2 weeks of time within which all the specifications of the process is been taken care of.
16.Are your coders ready for ICD10 Coding?
Ans: Yes, there is a training program provided to all the coders in accordance with the new ICD 10 Implementation.
17.Do I need to spend anything for transitioning the new business
Ans: No, There is no need of spending any money or man power for this purpose, Vee will have a transition manager visit onsite and transition all the information to the offshore team.
18.Do you have US Presence? Where?
Ans: Yes, We have our HQ based in US New York and multiple sales offices across US at Michigan, Arizona, New York and Pennsylvania.
19.Do you deal with facility billing
Ans: Yes, Vee has well knowledged and CPC-H Certified coders, Biller along with AR Callers/Analyst who have huge experience in terms of Facility Billing and Revenue Cycle Management.
20.Where are your clients in US
Ans: There are numerous clients situated in US who are associated with Vee. Clients are all over US in New York, Louisiana, New Jersey and Texas.